Premier Kitchens & Bedrooms - Commitment to Customers

Premier Kitchens & Bedrooms aim to ensure that:

•           We treat your complaint seriously
•           We deal with your complaint promptly
•           We monitor complaints and use them to review and improve our service where possible

How to make a complaint

If you wish to make a complaint regarding our service, you can contact our Customer Service Department on the details given below:

Customer Care Team 
Premier Kitchens & Bedrooms
2 Phorpres Close
Cygnet Park
Hampton
Peterborough
PE7 8FZ
Email: customercare@premier-kitchens.co.uk

Your complaint will be fully investigated and a response will be given within 10 days.

If you are unhappy with the response that you have received then this can be escalated to:

Jeanette McGarry
Customer Service Manager
Premier Kitchens & Bedrooms
2 Phorpres Close
Cygnet Park
Hampton
Peterborough
PE7 8FZ

Email: jm@premier-kitchens.co.uk

Your complaint will be fully investigated and a response will be given within 10 days.

If you are unhappy with the response that you have received then this can be escalated to:

Iain Forsythe
Managing Director
Premier Kitchens & Bedrooms
2 Phorpres Close
Cygnet Park
Hampton
Peterborough
PE7 8FZ

Email: iain.forsythe@premier-kitchens.co.uk

If you are still unhappy with the outcome, then you can contact the following governing body:

Consumer Protection Association
CPA House
11 North Bridge Street
Shefford
Bedfordshire
SG17 5DQ

 

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